The City of Thunder Bay plans to create a new Customer Service Division meant to be a “one-stop shop” for residents.
The new division will allow residents to access a range of city services by phone, email, website, or in person, all from the same centralized department.
The change is meant to reduce wait times and improve the general experience of getting information and assistance from the city.
The service division is still in its planning phase: the first survey is live now and running until October 31st. A series of focus groups are also being organized for November and December. Residents find more information on registering here.
The city aims to have the Customer Service Division up and running by late 2026.
