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EMS To Reduce Non-Emergency Availability

Paramedics will respond to fewer non-urgent calls starting in April.

Right now, Superior North EMS is called to transport up to 3 patients per hour, like returning a long-term-care home patient from the hospital back to their residence.

Chief Wayne Gates says they’ll cut back to only 1 non-urgent transfer per hour.

He says limiting non-urgent calls isn’t about saving time, it’s meant to increase their availability for emergencies. With an aging population, Gates says, they’re receiving more 911 calls for emergencies like heart attacks and strokes.

Gates brought their new deployment plan to City Council in November, and will present the updated version at City Hall on Monday Night.

There are 2 other services in the city that can transport patients outside of emergencies. (Staff Photo)

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Thunder Bay
6:28 pm, Apr 22, 2026
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