Certain services in Thunder Bay are easing towards normalcy again.
Beginning Monday, Dec. 6, select in-person services in City Hall and the Victoriaville Civic Centre will be reopening to the public. Limited in-person services in the buildings have been in effect since March, 2020 because of the pandemic.
“We learned a great deal as a result of the pandemic. Customer service demands and the nature of
service delivery have changed,” said City Manager Norm Gale. “Our goal is to maximize effort, reduce
cost, and meet demand and customer needs.”
Counters will be open during regular hours (8:30 a.m. to 4:30 p.m.) Monday to Friday, with some exceptions where appointments will still be required for certain services.
City Hall lobby hours will also be extended during serious cold weather events.
Restrictions and capacity limits based on provincial and public health guidelines will still be in place, including distancing, masking, protective barriers, and increased sanitization measures.
The following areas will be open in City Hall:
- The Office of the City Clerk, lobby and main floor washrooms
- Provincial Land Tax service counter
The following areas will be open in the Victoriaville Civic Centre:
- All service counters, with the exception of Cashiers, Supply Management, and Community
Services
Appointments will still be required to access the following city services:
- Community Services
- PRO Kids
- Financial Services
- Human Resources
- Revenue (Tax and Water Billing)
- Supply Management
For more information on services and how to book an appointment, you can go here.
