Tbaytel is getting set to roll out a new way of reducing in-person service calls to customers during the COVID-pandemic.
Spokesperson Jamie Hays tells us a mobile app will allow a technician to talk a customer through a simple problem via video and texting.
Hays says this “visual assistance tool” will allow the technician to connect through a laptop to the customer’s mobile phone and see what they see through the camera.
“You might point your camera to the back of a modem and the technician…can then use text to type instructions or they could draw a circle around one of the ports they want you to plug a cable into,” explains Hays.
The Tbaytel official explains they get about 40 to 50 trouble calls a day along with installation appointments, and this new software has the potential to reduce in-person calls by up to 85 percent.
It is expected to be in use next week.
